All Systems Operational
London Network Operational
National MPLS Network Operational
Northern Europe Network Operational
Voice Platform Operational
US Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - We are pleased to announce that this incident is now resolved.

The period of stability monitoring has shown no further issues and we are not expecting any further impact from the original issue.

Please contact us directly if you have any queries at:

support@ai.co.uk
Oct 11, 14:48 BST
Monitoring - We are pleased to announce that the fix was successful. The issue should now be resolved and we are expecting no further instability on affected services.

We will leave this status open for a period of monitoring to ensure normal operations.

Please contact support@ai.co.uk if you have any queries.
Oct 10, 23:36 BST
Update - We are continuing to work on a fix for this issue.
Oct 10, 23:34 BST
Update - As previously stated, the maintenance window for this issue will be starting shortly.

Services in the Stevenage Datacentre will see instability and drops during the maintenance.

We will provide further updates here once the works are completed.
Oct 10, 22:55 BST
Update - Please be aware that we have a fix ready to deploy for this issue.

We will be enacting an emergency maintenance window at 22:00 UTC this evening (23:00 Local time), Thursday 10th October 2019.

During this window, services in the Stevenage datacentre will be impacted. We will attempt to keep any downtime to a minimum.

We will provide updates here at the start and end of this window, once we have confirmed that the underlying instability has been fully resolved.
Oct 10, 15:05 BST
Identified - Please be aware that we have identified the issue with the affected device and are now working on a resolution.

As soon as we have an estimated fix time we will provide it here.
Oct 10, 13:12 BST
Update - Please be aware that we have identified the device that is causing this routing instability.

Investigations are still ongoing. As soon as we have an estimated fix time we will provide that here.

Our apologies for any inconvenience this has caused.
Oct 10, 11:44 BST
Investigating - We are currently investigating a network routing issue for a subset of client services. Clients may see certain sites be temporarily unreachable while the issue progresses.

Updates will be provided as the investigations progress.
Oct 10, 10:58 BST
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.