All Systems Operational
London Network Operational
National MPLS Network Operational
Northern Europe Network Operational
Voice Platform Operational
US Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019
Resolved - This incident has been resolved.
Aug 16, 12:15 BST
Monitoring - We have made contact with Talk Talk Business and they have identified an issue in the North London/Essex area. Circuits are appearing back online and we are monitoring, we are awaiting an RFO.
Aug 16, 11:20 BST
Update - We are continuing to investigate this issue.
Aug 16, 11:16 BST
Investigating - We are currently investigating an issue with Talk Talk Leased Lines.
Aug 16, 11:15 BST
Aug 15, 2019
Resolved - This incident has been resolved.
Aug 15, 18:05 BST
Monitoring - Circuits are now back online, we remain in direct contact with Vodafone to resolve this issue.
Aug 15, 15:58 BST
Identified - The Vodafone outage is currently ongoing, we are in direct communications with them to resolve and will update shortly.
Aug 15, 15:54 BST
Monitoring - Circuits are appearing back online. We are chasing this incident with Vodafone and will send out an incident report.
Aug 15, 15:35 BST
Update - We are continuing to investigate this issue.
Aug 15, 15:25 BST
Investigating - We are currently investigating an outage which appears to be with Vodafone circuits.
Aug 15, 15:25 BST
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Completed - The scheduled maintenance has been completed.
Aug 8, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:01 BST
Update - Following on from our scheduled maintenance undertaken on 5th August 2019, we are notifying that the advertised contingency window will be invoked. Therefore, please be advised of scheduled maintenance on Wednesday 7th August 2019, from 21:00-03:00

Just as with the original maintenance, this window will encompass all sites and involve our network team physically moving your services onto new Juniper hardware. This move will impact all transit and MPLS connectivity services, and customers should expect to see multiple brief outages throughout the window. Any resilient customers should not see an outage but should consider their services at risk during this window.
Aug 6, 17:25 BST
Scheduled - This window is a contingency maintenance window following from Monday 5th August 2019.
Aug 5, 17:28 BST
Aug 7, 2019
Completed - The scheduled maintenance has been completed.
Aug 7, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 BST
Scheduled - Ai Networks will be conducting scheduled maintenance on Tuesday 6th August 2019, from 22:00-02:00. During this time we will be applying an upgrade to our core network infrastructure in our SC-2 (Welwyn Garden City) data centre. This is in order to increase port capacity to assist with customer migrations.

Though we have posted an at-risk window of four hours, we expect the impact to be limited to two network convergences, each up to 6 minutes, for SC-2 customers.

If you require any more information, please contact Network Services.
Aug 5, 17:34 BST
Aug 6, 2019
Completed - The scheduled maintenance has been completed.
Aug 6, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 BST
Scheduled - Over the past few months Ai Networks has been rolling out a brand new Juniper-based core network. Whilst this network is deployed and in operation for our core connections, individual customer connections and services are still dependent on our existing Brocade core.Our aim is to migrate all services off of these devices as a matter of urgency, in order to improve network reliability and resiliency. Therefore we are advertising scheduled maintenance at these times:Monday 5th August 2019, 21:00-03:00This window will encompass all sites and involve Ai Networks physically moving your services onto Juniper hardware. This move will impact all transit and MPLS connectivity services, and customers should expect to see multiple brief outages throughout the window. Any resilient customers should not see an outage but should consider their services at risk during this window.Additionally we will be using the following window for any further remedial works if required:
Aug 5, 17:25 BST
Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.