Ai Networks Ltd
Identified - One of the worlds' largest content delivery networks have identified a route leak affecting access worldwide to some websites and networks. More information can be found by visiting their status page at the following link: https://www.cloudflarestatus.com/. We advise checking there for the latest information.
Jun 24, 13:12 BST
London Network Degraded Performance
National MPLS Network Operational
Northern Europe Network Operational
Voice Platform Operational
US Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Resolved - Third party engineers continue to work on this. We will provide a further update once confirmed up and stable.
Jun 21, 18:04 BST
Monitoring - Engineers are still working on the DSL issue. We will update when a resolution is in place.
Jun 21, 17:56 BST
Identified - One of our DSL partners has pro-actively identified an issue which may affect services to end users in the areas listed.

This is impacting both live services and provisioning. Work has commenced to restore services.

IMPACTED SITES

WARE TELEPHONE EXCHANGE, HODDESDON, STEVENAGE, WARE, HERTFORD, DANE END, KNEBWORTH
Jun 21, 13:59 BST
Jun 20, 2019
Resolved - It is confirmed that only customers using our Brocade platform in the Sovereign House and Harbour Exchange sites were affected by this. The connections are now stable and we are monitoring the situation.
Jun 20, 13:13 BST
Update - We are continuing to investigate this issue.
Jun 20, 12:54 BST
Investigating - We are investigating an incident on certain leased lines.
Jun 20, 12:54 BST
Jun 19, 2019
Completed - The work completed last night (18th - 19th June) was successfully completed so we will not be utilising the contingency window.
Jun 19, 11:11 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 17:28 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 17:27 BST
Scheduled - Contingency planned for the 20th June 2019.

During this time customers with connectivity in to Welwyn Garden City Data Centre will see several convergences of around 3 minutes during this period. All customers should consider the network at risk during this time, however we do not envisage any downtime for customers with connectivity outside of the Welwyn Garden City Data Centre.

Contingency Window: 20th June 2019 22:00 - 02:00
Jun 20, 22:00 BST
Completed - The work is now complete. We are continuing to closely monitor the network. Any outstanding issues, please contact your normal support channels.
Jun 19, 00:42 BST
Verifying - We are completed with the planned schedule. The tests are now validating our work, and we will provide a further update when verification is complete.
Jun 19, 00:08 BST
Update - Work continues at our Welwyn site. The first stage is complete, and one further stage is still to do. We will update once the second stage is complete.
Jun 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:01 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 17:25 BST
Scheduled - Ai Networks are continuing to upgrade our network following on from the maintenance windows in May. We are now ready to implement the new network into our Welwyn Garden City Data Centre. This work will be carried out on 18th June 2019 with a contingency planned for the 20th June 2019.

During this time customers with connectivity in to Welwyn Garden City Data Centre will see several convergences of around 3 minutes during this period. All customers should consider the network at risk during this time, however we do not envisage any downtime for customers with connectivity outside of the Welwyn Garden City Data Centre.

Maintenance Window: 18th June 2019 22:00 - 02:00
Jun 18, 22:00 BST
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.